It has to be replied for a refund within 30 days after the cancellation at the agent where your ticket were issued.
Tickets bought ONLINE or on the bus has to be sent to BOHEMIAN LINES, s.r.o., V Uličkách 2580, CZ-413 01 Roudnice n. L.
Please, deliver the original of your ticket, while asking for refund of a paper ticket.
Report your ticket number, please!
Cancellation can be done:
- by e-mail: firstname.lastname@example.org
- by phone +420 416 810 054
- personally at your agent
Conditions for change of reservation or cancellation of a ticket
All information about conditions for change of reservation or cancellation of your ticket can be seen in the "Conditions of carriage" and "Our tariffs" section.
Loss or damage of luggage
The carrier is liable for loss of luggage and damage caused to stowed luggage up to the amount of CZK 5,000 per item of luggage, and not more than CZK 10,000 per passenger. If the price of the luggage exceeds CZK 5,000, it is carried on own risk and it is recommended to take out additional insurance on the luggage .The carrier is not liable for hand luggage not carried in the coach's luggage compartment. Claims relating to the loss, theft or damaging of luggage must be made by the passenger to a member of the carrier's staff (driver) immediately after the luggage is handed over at the destination stop. The staff member (driver) in question is obliged to confirm the extent of the damage or loss to the passenger in writing.
The passenger has 10 days to calculate the loss and asks in written for recover a loss to the carrier, who provided the carriage. Compensation in the case of loss of luggage and damage caused to stowed luggage cannot exceed the amount of CZK 5,000 per item of luggage, and not more than CZK 10,000 per passenger. If in the case of loss of luggage and damage caused to stowed luggage is not proceed by the conditions of this terms, the passenger has lost his pretension for compensation.
The lost and forgotten luggage are stored max. one month and the passenger must pick it up by the carrier, who provided the carriage.